We maintain a stringent ISO certification

     
 

Assured quality with certified personnel

 
     

 

Quality

At Coranet® we continually focus on improving processes, and achieving new certifications to stay one step ahead of the industry standards in hardware, software, implementation and network support services.

 

ISO Certified

We were first qualified and registered as an ISO Certified company in 2001, and achieved the more stringent and internationally accepted ISO 9001-2008 Quality Management System Standard in 2008.

 

Lean Six Sigma

Every Coranet Project Manager and Lead Technician is Lean Six Sigma certified. Since the implementation of ISO, we have significantly improved client satisfaction (see Quality Metrics), reduced overhead and internal costs, and passed along those savings to our clients.

 

We continually monitor and improve performance across all key areas:

  • Pre-sales engineering and service planning
  • Customer related processes
  • Service process improvement (providing centralized administration support so that field staff can focus on clients)
  • Control of test equipment and non-conforming products
  • On-site quality control and review of deliverables
  • Preventive and corrective actions
  • Purchasing
  • Technician training
  • Technical infrastructure
  • Vehicles
  • Customer complaints.

 

Net Promoter Score (NPS) benchmarks

We know that proper quality management drives client satisfaction and so are delighted to undergo formal audits by Underwriters Laboratories.